Stress Less. Achieve More.
The Concierge Club
Welcome to the Concierge Club
I created the Concierge Club because I know how overwhelming running a business can be. As a small business owner, you wear so many hats, and it’s easy to feel stretched too thin.
I started this service to provide flexible, expert support for the day-to-day tasks that keep your business running, so you can focus on doing what you love.
Whether it’s streamlining operations, managing marketing, or tackling tech, the Concierge Club is here to lighten your load and help your business thrive.
Meet Dayna
Small Business COnsultant
I specialize in helping small business owners and their teams streamline operations, develop smart strategies, and create sustainable growth.
What I love most about working with small businesses is that they start from someone’s passion. I’m inspired by entrepreneurs who took the leap to turn their dreams into reality.
They believed in themselves and what they were offering, and that underdog spirit is what draws me in.
However, I’ve seen so many small business owners—who are absolutely brilliant at their craft—struggle with the day-to-day demands of running a business. That’s where I come in.
I love stepping into the chaos, identifying the pain points, and creating systems that help everything run smoother. My goal is to make the daily grind feel less hectic, so you can spend more time doing what you love.
Does this sound like you?
You’re passionate about your business and the work you do, but the constant demands of running it feel overwhelming.
You’ve got lists of things you’d love to tackle—streamlining processes, organizing tools, improving marketing—but it’s hard to find the time to do it all.
You know you could use some extra support, but hiring a full-time team member doesn’t feel like the right move just yet.
You’re confident in your craft but feel lost in the complexities of marketing and strategies of sales.
You have big dreams for your business but you’re unclear on how to create a launch that will support your vision of success.
If we join forces, you’ll be able to
Reclaim Your Time
Focus on the parts of your business you love most while I handle the behind-the-scenes tasks.
Focus on Growth
Free up your energy to dream bigger, take on new opportunities, and reach your goals.
Feel SupporteD
Know that you have a trusted partner ready to step in and tackle whatever you need, whenever you need it.
How I Can Help
Every business has behind-the-scenes tasks that can feel never-ending. From organizing your operations to managing your marketing or tech tools, I’m here to step in and handle the details.
Below, you’ll find examples of tasks I can take off your plate, giving you more time to focus on growing your business and doing what you love.
Operations Support
Create templates for client communication (e.g., inquiry responses, follow-ups).
Streamline workflows to improve efficiency.
Create or clean up your digital file system.
Research and vet potential vendors or contractors.
Organize and improve team communication channels.
Create templates for client communication (e.g., inquiry responses, follow-ups).
Assist with basic bookkeeping tasks like invoicing or payment follow-ups.
Manage personal admin tasks for busy business owners (e.g., booking travel, coordinating events).
Marketing Support
Create social media graphics that align with your brand.
Design and set up emails in Flodesk, Klaviyo, Customer.io or Mailchimp.
Schedule social media posts across platforms.
Set up email marketing automations (e.g., abandoned cart emails).
Create lead magnets and integrate them into your marketing systems.
Write and publish blog posts to engage your audience and boost SEO.
Make website updates on platforms like Shopify, Squarespace or Showit.
Plan content calendars for social media and email campaigns.
Tech Support
Implement a notetaker app to record Zoom meetings so you can stay present and never miss important details.
Set up or update your CRM to organize client relationships and streamline communication.
Set up or streamline your booking system, such as HoneyBook or Dubsado, for a smoother client experience.
Clean up or organize tools like Slack, Google Workspace, and project management software (e.g., Asana, ClickUp, Productive.io).
Create user guides or Loom videos to train your team on new tools.
Conduct website audits to improve user experience and drive sales.
Make website updates on platforms like Shopify, Squarespace or Showit.
Manage online inventory to ensure accurate product listings and stock levels.
Troubleshoot website issues or coordinate with developers for larger fixes.
CLIENT TESTIMONIALS
Quinn | owner of baqette
“Working with Dayna has been a dream!
She has helped me shift focus into the most sustainable places- all while being understanding, encouraging and straightforward.
Because of Dayna’s support, I am able to work more efficiently and clear headed!”
Madeline | Director of Events at King Pigeon
"I leave meetings feeling inspired, heard and motivated to continue working on my project.
When I work on a project with Dayna, productivity, creativity and efficiency always increase. Dayna's breadth of knowledge about software, resources, and methods is not only impressive but so helpful!"
Allie | owner + Designer of wonderly
"As a small business owner, I used to think I had to do everything myself for it to be done right. Until I worked with Dayna!
Dayna helped me release my grip and create processes (and then delegate). It allowed me to focus on the work that I needed to do.”
How it Works
Join The Club
Start with a $100 one-time membership fee. We'll then book a 90 minute onboarding session where we review your business, gather essential details, and create a plan to tackle your priorities.
Choose Your Plan
Submit Your Tasks
Share your to-do list through email or a custom form, and I’ll handle the rest.
Transparent Progress
I’ll track time and provide detailed updates, so you’ll always know how your hours are being spent.
Flexible Support
Whether it’s a quick task or ongoing help, I’ll adapt to your needs to keep your business running smoothly. We can schedule check-in meetings as necessary to make sure we stay synced up.
faq
What types of tasks can you help with?
I specialize in operations, marketing, and tech support. Tasks can range from organizing workflows and scheduling social media to setting up automations. If you’re unsure, just ask!
What if I need something urgent?
Priority Support is available for same-day or after-hours tasks at $150/hour, subject to availability.
Do my hours expire?
Yes, hours from hourly block packages must be used within 3 months of purchase to keep tasks moving efficiently.
How does the onboarding call work?
The $100 onboarding call is a one-time, 60-minute session where we’ll review your goals, gather important details, and align on expectations. Think of this as your fee to enter the club.
Can I cancel or reschedule?
I understand that schedules can change, and I’m happy to accommodate when possible! Here’s how cancellations and rescheduling work.
Cancellations or rescheduling are allowed with 24+ hours’ notice. Calls canceled within 24 hours or no-shows are non-refundable.
What happens if I’m not satisfied?
Your satisfaction is my priority, and I’ll do everything I can to ensure the work meets your expectations. If you’re not happy with the results, please let me know as soon as possible, and we’ll work together to make it right.
How do I know what’s been completed?
Transparency is one of my top priorities. I track all work in a time tracking tool, so you’ll receive detailed updates on hours used and tasks completed. You'll receive email/text updates and reports sharing everything I've work on for you.
When is payment due?
Club Membership: The $100 one-time fee is required upfront to book the onboarding call.
Hourly Blocks: Payment is due upfront to reserve your hours.
Same Day or After Hour Tasks: You’ll receive an invoice after the work is complete, with payment due within 24 hours.
How do I get started?
Book your onboarding call to kick off the process, and we’ll create a plan that works for you!
Looking for more support? Let's connect to see how I can support you and your dreams.